OUR RETURNS POLICY

We want you to be happy! It’s just that simple! We love our customers and it shows in our customer friendly return policies. Need assistance with a return or exchange? Contact your personal Stylist to get started!

OUR RETURNS POLICY

 

Returns or exchanges are accepted on unworn items in resalable condition (excludes sale items, Display Items and Business Supplies, which are Final Sale).

Contact your Wanderlust Lockets Consultant to get your return started and receive a shipping label.

Your Consultant will be happy to assist you with your return! She’ll provide you with a pre-paid return shipping label to make it fast and easy. If you are unable to contact your Consultant, please contact Wanderlust Lockets Customer Support and we will be happy to assist you!

Please keep in mind when returning or exchanging an item:

  • Items must be returned in their original packaging and accompanied by an original proof of purchase. This could include your packing slip, a copy of your order confirmation email or a copy of your return confirmation email.
  • Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 7 days from your order date. Items that break prior to wear or have any product defects must be reported within 7 days of receipt to be eligible for a refund, exchange or replacement.
  • Refunds: We are happy to provide you a cash refund within 30 days and Store Credit refund within 90 days. When you refund to Store Credit, we’ll reward you with an additional R50 store credit incentive towards your next order. Initial outbound shipping will not be refunded.
  • Timing of Refunds: Your refund will be processed upon receipt of your returned item at our Distribution Center. Once we process your return, your refund will be available 8-10 business days later depending on your issuing bank and/or billing cycle. Did you pay your Consultant with cash? If so, please contact your Consultant as she will need to refund you directly.

Examples of manufacturer’s defect:

  • Non-functional clasp
  • Abnormal discolorations (beyond normal variations in natural stone colors)
  • Jump ring or chain link that is not closed properly
  • Different from described lengths
  • Lost crystal

 

 

YOUR GUARANTEE

 

At Wanderlust Lockets, we take pride in the quality of our products and want you to fall in love and stay in love with them. Our customer-friendly return policy – offering free returns & exchanges for 90 days – ensures that you our customers are always happy with their purchases.

It’s Simple. If you purchased an item through a Consultant or from our website, and you are not pleased with how the item has worn, simply give us a call and we’ll make it right!
All our products may be returned for replacement due to a manufacturer’s defect, with your original proof of purchase:

Replacements within 120 days may be returned at no additional charge. To replace an item due to a manufacturer’s defect, please contact your Consultant  who can assist you. After 120 days, please contact us for assistance.
Lost items; items damaged due to normal wear and tear; or broken glass are not covered under our replacement policies.

 

CAN I EDIT/UPDATE MY ORDER ONCE I'VE SUBMITTED IT

 

Unfortunately, once an order has been placed we are unable to update any of the order information or cancel it. This includes changing the ship to or bill to address, payment information or adding additional items to your order.

 

HOW TO RETURN A PRODUCT

 

Start with your Consultant. She can handle all your customer support needs and process most returns, replacements and exchanges for you.

Within 1 business day of your Consultant submitting your return request, we will email you courier options.

If you don’t have a consultant, please contact Wanderlust Lockets Customer Support and we would be happy to assist you.

 

LOCATE A SHIPPING LABEL

 

Start with your Consultant. After your Consultant processes your return, you will receive a pre-paid domestic return shipping label. You can also access your return shipping label when you receive your confirmation email once your return has been processed.

Please contact us for support.

 

WHEN WILL I RECEIVE MY REFUND

 

As soon as we receive your returned items at our Distribution Center, we will gladly process your refund. Please allow 5 business days for your return shipment to arrive at our Distribution Center.

Once we process your return, you will see your refund payment after 7 business days depending on your issuing bank and/or billing cycle.

If you paid your Consultant with cash, your Consultant will need to refund you directly.

 

CAN I RETURN SOMETHING PURCHASED WITH A GIFT CARD

 

Yes. We’ll provide your refund in the form of Store Credit. You will just need to set up an account online and we’ll take care of the rest.

 

CAN I CANCEL AN ITEM IF MY ORDER IS ON BACKORDER

 

Yes. If your item is on back order and hasn’t yet shipped, you can cancel your order for a full refund. Please contact Wanderlust Lockets to assist you with this.

 

HOW TO RETURN A WANDERLUST LOCKETS GIFT I RECEIVED

 

Please contact Wanderlust Lockets and we will be happy to help you. An assistant can help you find the order number for the gift and will ask you for the name and/or email address of the gift giver. If the item is returned within 90 days of original purchase we are happy to process an exchange or issue you Store Credit towards a different item.

During the holiday season, any gift received may be returned until January 31st for exchange or refund to Store Credit regardless of original purchase date. If the original order number cannot be located, refunds will be based on the current value of the item. Gift recipients will just need to set up an account online and we’ll take care of the rest.

 

CAN I RETURN AN ITEM I BOUGHT ON SALE FROM A CONSULTANT

 

When purchasing items from a Sale or from a Consultant with cash, please follow up directly with your Consultant. Unfortunately Wanderlust Lockets Customer Support will not be able to assist you.
When Consultants sell items off of their table our Guarantee may not apply and this policy will vary with individual Consultants.

 

IF I PURCHASED AN ITEM WITH CASH, HOW WILL I BE REFUNDED

 

Since all orders placed online are required to have a valid credit card, your Consultant may have used their personal credit card to process the order. If you purchased an item with cash please contact your Consultant to process the refund. The Consultant will manually refund your purchase in your original form of payment of cash.

 

DO YOU OFFER PRICE ADJUSTMENTS

 

At this time we do not offer price adjustments. Sale prices will be as marked and no price adjustments will be made on previous purchases. All sale items are final sale.

 

AM I ABLE TO RETURN A PERSONALISED ITEM

 

If your product is personalised, then it is non-returnable.

If your product is blank/non-personalized, then the current Customer Return Policy applies

Exceptions for Personalized Products, please contact us within 30 days of purchase and we will assist you through the replacement of your items if any of the following are true:

– If visual previewing is different than actual personalized product
– If what you see in catalog is different than what you see in-person
– If quality is bad or if there is a manufacturer’s defect

 

HOW DO I PROCESS A RETURN

 

3 easy steps on how to process a return!

  1. Contact your Consultant
  2. Place items in a box with your packaging slip
  3. You will be refunded once we receive your product back at our head office.

Once your return has been received and processed at our head office (may take 2-3 days), your payment will be refunded. We’ll send you an email confirmation when your refund has been processed.

Helpful hint: don’t forget to ship your order back within 7 days. This return request will expire if it isn’t received in 30 days.

 

Please contact us if you have any questions – we will be happy to help you!

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